Frequently Asked Questions (FAQ)
Have a question? We’ve got answers. If you don’t find what you’re looking for, feel free to contact us anytime.
What materials do you use?
Our jewelry is crafted using high-quality, hypoallergenic, and nickel-free metals. We also use responsibly sourced stones and durable plating to ensure long-lasting shine.
Is your jewelry waterproof?
We recommend avoiding contact with water, perfumes, and harsh chemicals to preserve the finish and shine of your jewelry.
Do you ship internationally?
Yes! We proudly ship worldwide. Shipping costs and delivery times vary depending on your location and are shown at checkout.
How long does shipping take?
- USA: 3–7 business days
- International: 5–20 business days
We process all orders within 1–2 business days.
Will I receive tracking info?
Yes, you’ll receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy on all eligible items. Products must be unused and in original packaging. Please visit our Returns Page for more details.
Do you offer exchanges?
Yes! If you’d like a different item or size, contact our support team and we’ll help you with the exchange process.
Can I cancel or change my order?
If your order hasn’t been processed yet, we’re happy to make changes. Please contact us as soon as possible.
My order arrived damaged—what should I do?
We’re so sorry! Please email us at info@silidia.com with your order number and photos, and we’ll make it right.
Do you offer gift packaging?
Yes, every order comes in a beautiful Silidia gift box—ready to gift or cherish.
